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PDF Help

  • Why can’t I open PDF files in Firefox?
  • The most common cause of this problem is that the Adobe Acrobat Reader plug-in for FireFox has not been installed properly. A common cause of this is installing FireFox after installing Acrobat Reader.

    You can fix this issue by downloading and installing the latest version of Acrobat Reader from the following location:
  • Why can't I view the PDF version for online articles?
  • First, make sure you wait until the entire page loads and the word "Done" appears on the status bar of your browser (in the lower left-hand corner). Our sites use JavaScript to create a new window to display the PDF files, so if you click the link prior to the page fully loading - or if you have JavaScript disabled - the page may not be able to execute the JavaScript properly, resulting in the PDF not displaying. To enable JavaScript, please follow the instructions in the guide below.
  • How to Enable Javascript in Your Browser
  • Enabling JavaScript allows you to view the full functionality of a web page, and considering that nearly every website on the Internet uses JavaScipt in some form, you will want to make sure that it is indeed enabled. If your JavaScript was somehow disabled, the following guide will help you learn how to turn it back on.

    Internet Explorer

    Click the Tools Menu and select Internet Options.
    The Internet Options window will appear. Select the Security tab.
    From the Security Tab Panel, click the Custom Level button.
    The Security Settings - Internet Zone window will then open. Find the Scripting section.
    You will see an entry called Active Scripting. Enable it.
    A warning window will pop up, verifying that you want to change the settings for this zone. Choose Yes.
    Click on the OK button to save the changes and refresh your page.
    You should now be able to see the JavaScript content.

    Mozilla Firefox

    Click the Tools Menu and select Options.
    The Options window will pop-up - choose the Content tab.
    You will see a checkbox labelled "Enable JavasScript." Tick it.
    Click the OK button to save the changes.
    Refresh the page to view the JavaScript content.


    Click on the Edit menu and choose Preferences.
    The Preferences window will load. Click on the Security tab.
    From there you should see a section called Web Content. Tick the checkbox next to Enable Javascript.
    To save the changes and view the JavaScript content, click OK and refresh the page.


    Under "Customize and Control Google Chrome", choose Settings.
    Under Settings, click on "Show Advanced Settings."
    You should now see a "Privacy" section. Press "Content Settings."
    Search for the "JavaScript" section and choose "Allow al site to run JavaScript."
    To save the changes, click the "OK" button and close out of the window. Refresh the page to see the JavaScript content.